There are different types of approaches that are applied to the Outsourced Chat Support domain. To make it work for everyone, small changes need to be done. 

The tiny custom feats can make a whole lot of difference. But isn't it better to have an entirely customizable approach? 

If we are to trace back the setup then we will find that the initial format was fixed and couldn't be changed for everyone. The technical ability to change features was not available. 

Slowly, flexibility became an option. It started with one change. Fast forwarding to the present, now the entire software can be changed accordion to our wants and needs. 

It can be called a 360-degree approach. The entire sphere of chat support software can be customized. This is done to make the handling process easier. 

This sphere is something that has been crafted by vendors after a lot of deliberation care and support. 

A wholesome approach has different features in it. Some examples of these features are omnichannel support, lead generation, sales support, etc.